Reviews of WRS Web Solutions Inc. WRS Web Solutions Inc. is an Unlimited Internet Service Provider, and web hosting company, which also providers additional services. You are welcome to submit a review for inclusion on this page. All submissions will be review by a human moderator before being added. Included below are customer reviews received so far by way of the customer rating function on replies to Help Desk tickets. (By the way these are real human reviews, good, bad, and othewise.) For privacy reasons review's names, IP address, and contact information have been omitted. There have been more reviews than this, but we often forget to add thm to the page. Most of these reviews are in English. (La plupart de ces avis sont en anglais.)
| Date: | Rating out of 10 | Review | |
|---|---|---|---|
| 28/09/2024 | 10 | Your service has been spectacular and your monthly internet fee is rock solid. | |
| 03/08/2024 | 10 | You are so kind and I really appreciate your help. Thanks so much! | |
| 14/02/2024 | 10 | ... Also I would like to say that I am very happy with your company, the service is outstanding, not very often you get to talk to the owner of the business when you have a problem and he calls you back when he said he would, amazing! Thanks, G... | |
| 3/10/2023 | 10 | Thank you for your prompt and honest reply and advice. | |
| 2/10/2023 | 10 | I would like to thank you for your excellent service. | |
| 2/10/2023 | 10 | Thank you for your time and help. | |
| 30/06/2023 | 10 | I appreciate the effort and the plan as well, hoping for it. Thank you for your detailed and prompt response to your loyal costumers. | |
| 25/06/2023 | 10 | The problem is fixed. Thank you! | |
| 08/03/2023 | 10 | I appreciate your help. | |
| 11/01/2023 | 10 | Thanks! Much appreciated! I’m enjoying the service! | |
| 08/12/2022 | 10 | Thank you for your quick response. | |
| 16/11/2022 | 10 | Excellent! | |
| 11/11/2022 | 10 | Good morning, thank you for dispatching the service call, they were very prompt to get the issue resolved, they quickly found an underground wire to be at fault 173ft from the modem, so they have run a temporary wire and requested a service call to bury a new line, he estimated likely in the spring. Happy customers here again. Thanks. | |
| 08/11/2022 | 10 | Thank you very much. I appreciate all that you’ve done. Great customer service. | |
| 25/10/2022 | 10 | Good morning. Absolutely, yes let’s continue. Thank you very kindly for you quality customer service. A satisfied customer. | |
| 08/07/2022 | 10 | Thank you so much for the information! | |
| 06/05/2022 | 9 | Thank you so much for your help! | |
| 04/04/2022 | 10 | Thank you. I appreciate your providing me with options. | |
| 30/03/2022 | 10 | Merci beaucoup pour l’information! Passez une excellente fin de journée. | |
| 13/03/2022 | 10 | Thanks. I have appreciated your service and support. Hopefully, we can use your services in the future. | |
| 01/03/2022 | 10 | Good day, I am moving to a new residence (that already has Internet service included) and the last day I will require Internet at my current location is [date] (hence please cancel my Internet service appropriately). I would like to add that I have been extremely satisfied with your Internet service. Speed was very good, no issues at all, and prompt service. If I ever need Internet service again (where you have coverage), I will be a returning customer then. Thank you! | |
| 12/02/2022 | 10 | Thanks for the quick response | |
| 10/02/2022 | 10 | Thanks ... I am VERY happy with your internet service and appreciate so much customer care. | |
| 20/01/2022 | 10 | Hello ..., Thank you very much for your detailed response! This is very helpful and informative! Enjoy the rest of your day! Best, ... | |
| 16/01/2022 | 10 | Thank You Warren!!!! I just can’t get over how Awesome you are! Have a great evening. best regards, from a very happy customer. | |
| 15/01/2022 | 10 | Well that was mighty kind of you! Thanks again! | |
| 06/01/2022 | 10 | Wow, you guys are wonderful. Thank you so very much. | |
| 26/10/2021 | 10 | Thank you so very much, I am so grateful and thankful to have found an honest helping truly decent company to work with, thank on behalf of my entire family. | |
| 04/09/2021 | 10 | All good, thanks again! | |
| 25/07/2021 | 10 | Hi, I would like to cancel my service as of tomorrow July 26th 2021. I will return the modem and want to thank you for the amazing service over the past year or so. You do a great job. Thanks | |
| 22/07/2021 | 10 | Thank you for getting back to me so quickly and for the information | |
| 19/07/2021 | 10 | Thanks for your help, it’s greatly appreciated! | |
| 17/06/2021 | 9 | Thanks for the quick response. | |
| 09/06/2021 | 10 | Thank you for your help! | |
| 09/06/2021 | 10 | DSL internet works. It was a long and rocky way to get rid of [name of competitor retacted] internet. Thanks for your support. | |
| 08/06/2021 | 10 | Thank you. | |
| 19/05/2021 | 10 | I switched to WRS Web Solutions a few months ago when I decided to get rid of the high fees being charged by one of the major internet, TV, and phone providers. I am extremely pleased with WRS and the service they provide. I am only paying $45.94 a month (tax in) for unlimited internet which gives me all the TV screening services that I need. Could not be happier. | |
| 03/04/2021 | 10 | Thank you I appreciate the fast response as and quick and precise help, hopefully you guys have a nice day. | |
| 02/04/2021 | 10 | Okay thank you very much for the informative and quick replys, it's wonderful and very appreciated!! | |
| 03/03/2021 | 10 | I did find your company very good and had no issues with your services whatsoever and would highly recommend you to anyone. | |
| 21/02/2021 | 10 | Thanks a bunch! | |
| 21/02/2021 | 10 | Good morning, ... I will no longer be [living] in the ... area after that [date]. I will need to discontinue my service please. That being said, I am happy with the service and I hope you are available in the Edmonton and area as I will be looking into this type of service again shortly. Kind Regards | |
| 19/02/2021 | 10 | Very impressed with your service, also very happy with how well the service is working, as I am in the bush here. | |
| 02/02/2020 | 10 | Hello. Thank you so much for your support. I haven't even used the product yet and you are so kind. Thank you. | |
| 06/09/2020 | 10 | Kudos, I tip my hat in your direction sir. Thank you 😃 very much, I am undoubtedly impressed. I will definitely be recommending you guys to others . If only more business and employees worked it like that . Anyway once more thank you for getting this done so fast and painlessly I got alot of less weight on my shoulders. | |
| 06/09/2020 | 10 | Thanks so much for the speedy reply! | |
| 05/09/2020 | 10 | Thanks I appreciate the reply on the weekend. | |
| 21/02/2020 | 10 | Thanks again, WRS is hands down the best ISP I've ever had I appreciate your rapid and consise response. Cheers, and have a great weekend. | |
| 14/02/2020 | 10 | I appreciate your fairness and transparency, especially very fast responses. | |
| 04/06/2019 | 10 | Folks, first I want to thank the entire team for providing me with great internet services. Believe me I have been with the big providers and your offering and the support provided gets a gold star. As of the (date) we will no longer be living at (address). Please make arrange to terminate services and provide me with your final billing. Again thanks for the many years of service. Many thanks. | |
| 06/08/2018 | 10 | Thank you! | |
| 06/08/2018 | 10 | ... Everything is now working perfectly as expected on my end. Couldn't be happier! ... Thanks a million! | |
| 01/08/2018 | 10 | ... I believe in my opinion your company is a stunning example of how a customemr oriented business should be run. I have nothing but amazing things to say about your company ... | |
| 01/08/2018 | 10 | That's great! Thanks so much for your help. It is truly appreciated. | |
| 14/05/2018 | 10 | The internet is up and running :). Installer came in yesterday and connected the wire to modem. Thanks for all quick reply's and support. | |
| 12/04/2018 | 10 | Had internet connected today, hooked up the modem and did the speed test. Awesome speeds as advertised. Fantasic service. Very impressed so far. | |
| 06/01/2018 | 10 | Thanks a lot for the quick and informative reply. | |
| 03/12/2017 | 10 | Thanks for the quick and professional response. | |
| 30/09/2017 | 10 | Thanks so much for that info! | |
| 29/09/2017 09:01 | 10 | Thanks for you help and I will keep you in mind for any other properties I buy in the future. | |
| 14/05/2017 00:44 | 10 | No complaints from me 100% satisfied thank you. | |
| 14/05/2017 00:44 | 10 | Great job by Warren! | |
| 30/04/2017 15:11 | 10 | He was fast and informative. Thank you Warren. | |
| 27/04/2017 17:54 | 0 | More speed, higher volume and greater reach... of your internet solutions that is! | |
| 27/04/2017 17:54 | 10 | knowledgeable and empathetic. | |
| 27/04/2017 16:19 | 0 | When you make a mistake on the shipping address send a new one straight away to avoid delays. | |
| 27/04/2017 16:19 | 3 | When the company sends you a shipment for a router purchased to the wrong address under the wrong name. The customer should not have to wait and see if the package will still turn up. A new modem should have been shipped at the discovery of the wrong labeling done at your companies warehouse. I should not have had to wait for the wrongly labeled package to return to your warehouse and than be reshipped. This caused delay to my services being connected. | |
| 27/04/2017 14:04 | 8 | Answered my question to my satisfaction. | |
| 27/04/2017 14:01 | 8 | Warren was great at answering my questions. | |
| 27/04/2017 13:35 | 0 | I do not know. | |
| 27/04/2017 13:35 | 10 | He was clear, quick and efficient. | |
| 27/04/2017 13:34 | 0 | I will have to follow up to see if transferring service is a good idea. | |
| 27/04/2017 13:34 | 8 | I was just asking for information about service in my area. I still have to follow up. | |
| 21/04/2017 20:53 | 1 | I never spoke with anyone. | |
| 30/03/2017 15:13 | 9 | Thank you. Super care. Sadly we will postpone our decision at this time. | |
| 18/03/2017 22:00 | 10 | Warren did a good job this time, so I don't know you can improve on a job well done already. | |
| 18/03/2017 22:00 | 9 | Warren gave me the information I was looking for in a very reasonable amount of time. | |
| 07/03/2017 19:28 | 0 | Would like to be able to access data usage on the site without bothering anyone at the help desk | |
| 07/03/2017 19:28 | 10 | Within in minutes of my request I had a response. | |
| 23/02/2017 16:55 | 9 | Very fast. | |
| 23/02/2017 08:59 | 10 | It's always a bit of a learning curve when we introduce new services into our homes. WRS has been simply beyond reproach with their responses to my questions. E-mail is usually answered with an hour. Excellent support. Thanks very much. | |
| 11/02/2017 00:30 | 10 | Just keep doing what you're doing Warren!!! | |
| 11/02/2017 00:30 | 10 | Warren is the BEST!!! Always answers my questions quickly and concisely | |
| 27/01/2017 09:39 | 0 | I was attempting to contact you as new customer and I was surprised that I could not find any way to call and speak with a representative in person. As a result of this I have signed up with an alternate service provider. | |
| 21/01/2017 15:53 | 0 | No idea. | |
| 21/01/2017 15:53 | 10 | Warren provided an quick and thorough reply - he could have simply said you don't provide service to our area, but he did some research and shared what he found out. | |
| 03/01/2017 12:30 | 7 | Considerably more information than I bargained for with my question, but definitely a complete answer. Didn't really answer my first question, but clearly answered the second question.I presume from your answer to the first question that the price is not "from 57.95" but is 57.95 ... because your answer was not quite all that clear.Thank you. | |
| 03/01/2017 08:17 | 10 | Very quickly and very clearly. | |
| 23/12/2016 13:30 | 0 | what kind of experience do you mean? | |
| 12/12/2016 08:40 | 0 | Call the number, which customer preferred to be called at. I am glad, I am not with you guys... worst customer service ever... | |
| 04/12/2016 07:48 | 10 | He is always prompt! Great service | |
| 27/11/2016 09:36 | 10 | Answered all of my questions and then some, thank you. | |
| 23/11/2016 20:34 | 0 | Maybe actually do something. | |
| 23/11/2016 20:34 | 1 | I never got a response after I sent my address (address). | |
| 23/11/2016 07:26 | 3 | Twice my questions were not answered and my ticket closed. Makes me question using this company. If my options were not so limited you would not even be on my list. | |
| 22/11/2016 12:23 | 5 | Answer the full Question, I wanted to know the cost to me for High speed internet with unlimited download Plus Telephone package. | |
| 27/10/2016 09:30 | 10 | Warren rocks! | |
| 16/10/2016 14:11 | 10 | No Comments Left. | |
| 14/10/2016 14:04 | 10 | Excellent | |
| 14/10/2016 14:04 | 10 | Excellent | |
| 12/10/2016 08:13 | 10 | No Comments Left. | |
| 02/10/2016 11:59 | 10 | Warren was very helpful. | |
| 24/09/2016 21:39 | 0 | Make help desk more accessible. | |
| 24/09/2016 21:39 | 8 | Warren was quick to respond and answered my questions. I would have preferred speaking to him rather than totally going through email though. I'm not great with technology and while his help was greatly appreciated, I feel it could have been faster. Not happy it took so long for modem to ship...Even more unhappy with the installer...well not the installer but the lack of communication. I had to work the 24th, when the installer came to hook up the wifi. ..so had someone wait here ALL day for a phone call that never came. My son wanted to go to the fair and couldn't leave until after 5:00. Never got a phone call and he finally showed up at 5:20. Not impressed at all! | |
| 19/09/2016 05:22 | 1 | No solution on if I can get the service. | |
| 04/09/2016 12:12 | 9 | No Comments Left. | |
| 02/09/2016 01:26 | 10 | Warren was quick to respond and very informative about the subject in question. He was understanding, well informed, and able to provide feedback relative to solving the problem at hand. | |
| 21/07/2016 23:49 | 0 | I didn't get no answers. | |
| 19/07/2016 08:34 | 0 | Installers should have called in advance. | |
| 19/07/2016 08:34 | 8 | No Comments Left. | |
| 18/06/2016 07:44 | 10 | No Comments Left. | |
| 30/05/2016 08:51 | 10 | No Comments Left. | |
| 09/02/2016 05:06 | 6 | A little more explanation as to "why" would have been more beneficial. | |
| 19/08/2015 06:07 | 10 | Warren was very quick to answer all my questions. | |
| 19/08/2015 06:07 | 0 | Offer a package that includes the modem. | |
| 22/12/2014 13:32 | 10 | You guys rock. |
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