Start Here: Internet Availability Depends on Your Address
Internet plans can vary by province, city, street, building, network owner, local infrastructure, modem requirements, and specific service address. A plan shown for one place may not be available at every address in that place.
Online availability information is a useful starting point, but an address-specific review is usually the best way to confirm what may be available.
FAQ Topics
Use these links to jump to common topics on this page.
What is this website for?
This website provides Canadian internet-service information, availability guidance, customer-support links, billing information, modem information, and related company information for WRS Web Solutions Inc.
The separate wrswebsolutions.com website is the company and educational publishing-network website. For a concise official company-level summary, see the Official Company Profile.
Is WRS Web Solutions Inc. owned by a cable company or phone company?
No. WRS Web Solutions Inc. is a privately owned, veteran-owned Canadian company based in Ontario. The company has a Canadian internet-service background and may rely on third-party network access, wholesale arrangements, or underlying network owners to qualify and deliver service where available.
How do I check internet availability for my address?
You can begin with the website’s availability tools and place pages, but availability should not be assumed until the service address is checked.
To request a manual address review, use the address-check request form and include the full service address, unit or apartment number if applicable, postal code, and any relevant notes about the property.
Why are there so many city, town, and province pages?
Internet plans, speeds, modem rules, wholesale access costs, and network limitations can vary by province, network, region, and place. Place-name pages help visitors narrow down possible options before asking for a more specific address check.
A place-name page is not a guarantee that every address in that place can receive every listed plan.
Are the plans unlimited?
Some plans may be described as unlimited for customer usage where that applies to the retail service. However, the cost structure behind internet service can still vary by network, region, speed, access type, wholesale usage model, and other operating factors.
Customers should review the specific plan information shown during ordering or ask support if they are unsure what applies to their service address.
How long does installation or activation take?
Timing depends on the network, order type, address qualification, modem shipping, technician availability, and whether the service is a new activation, transfer, or change to an existing active connection.
A new installation or activation may take about a week or more. A transfer of an existing active cable internet connection may sometimes be faster, depending on the network and order details.
Tentative and confirmed dates are normally sent by email when available. Modem shipments are also affected by Canada Post timing, weekends, holidays, and the date the order is processed.
Why do I need to provide a phone number?
A phone number may be needed so an installer or service provider can contact you about an appointment, confirm access, or reach you if there is a problem on the installation date.
WRS Web Solutions Inc. does not use customer phone numbers for telemarketing lists. A reachable phone number helps reduce the risk of a missed appointment, cancelled visit, or delayed activation.
Can I upgrade my internet plan?
Existing customers can open a help desk ticket to ask about available upgrades for their address and network. Upgrade availability depends on the plan, modem, network, service address, and current wholesale access options.
Some changes may take a few days to complete. Some upgrades may require different equipment or may not be available at every address.
Do I need a modem?
Yes. Internet service requires suitable equipment. Cable internet plans may require an approved DOCSIS cable modem. DSL plans may require a suitable DSL modem.
Equipment requirements can vary by network, speed, region, and plan. If you buy or rent equipment through WRS, the equipment should be selected for the plan being ordered.
Can I use my own modem?
You may be able to use your own modem where permitted, but it must be suitable for the network and plan. Modem model, serial number, MAC ID, firmware version, and network approval can matter.
Ask WRS to check modem suitability before placing an order. Using an unsupported modem can delay activation or prevent service from working.
WRS may not be able to provide full technical support for customer-owned equipment that was not supplied by the company.
How do modem rentals and returns work?
If you rent a modem, keep the modem, power supply, and packaging in good condition. When rental equipment must be returned, customers should follow the return instructions provided by WRS Web Solutions Inc.
Return instructions may include using Canada Post and a specific return process. If you are unsure how to return equipment, contact support before shipping anything.
Why do I have to pay when I place my order?
Internet-service orders may require payment before processing because the order can involve account setup, installation or activation steps, modem shipment, first service-period charges, equipment charges or rental charges, shipping, and applicable taxes.
Paying at the time of order helps prevent fraud, avoids unpaid equipment shipments, and allows the order to move into the activation process.
When are invoices generated?
Invoices are generally generated for the upcoming service period and are due when issued. Customers should review invoice emails carefully and make payment by the due date shown on the invoice.
If you believe an invoice is incorrect, open a support ticket promptly and include the invoice number and details of the concern.
What happens if an invoice is not paid?
If an invoice remains unpaid, reminder emails may be sent and the account may become overdue. If payment is not made and the customer does not respond to contact attempts, service may be suspended or cancelled.
Customers who are having a payment problem should contact support as soon as possible. It is better to explain the situation early than to ignore invoice reminders.
Reconnection after suspension or cancellation may require payment of outstanding invoices, possible reconnection or installation charges, and additional time to restore service.
What payment options are available?
Available payment options may include card payments, Apple Pay or Google Pay where available, PayPal, and Interac e-Transfer. The exact options shown may depend on the checkout process, invoice, customer account, or payment processor availability.
Payment instructions should be followed as shown on the invoice, checkout page, or customer portal.
How do card payments work?
Card payments may be processed through a payment processor such as Stripe or PayPal, depending on the option chosen at checkout or in the customer portal.
If a stored card or automatic payment fails, the customer remains responsible for paying the invoice by another available method. Payment processor emails should be reviewed carefully, especially if a card expires, is replaced, or is declined.
How do PayPal automatic payments work?
A PayPal subscription or recurring payment may be available as an optional payment arrangement. If used, it may continue until cancelled by the customer or by WRS, or until the payment method no longer works.
If a PayPal automatic payment fails or is cancelled, the invoice still needs to be paid. Customers should check their PayPal account and customer portal if they receive a notice about a failed or cancelled payment.
How do Interac e-Transfers work?
Interac e-Transfer may be available as a payment method. Because e-Transfer payments may need to be matched manually to an invoice, customers should include the invoice number in the e-Transfer message when possible.
Do not guess at payment instructions. Use the current payment details shown on the invoice, checkout page, or customer portal.
How do I contact support?
The help desk and customer portal are normally the best ways to contact WRS Web Solutions Inc., ask a support question, request an address check, review account details, or submit a billing question.
Do you provide help in English and French?
Customers and visitors may contact the general or sales help desk in English or French. WRS will do its best to respond in the same language used in the request.
Existing Canadian internet customers who need technical support should use the support routes provided on the Support page. Technical support contact options may differ from sales, billing, or address-availability inquiries.
Offrez-vous de l’aide en français?
Oui. Les visiteurs et clients peuvent communiquer avec le service général ou le service des ventes en français. WRS fera de son mieux pour répondre en français.
Les clients Internet existants qui ont besoin d’un soutien technique devraient consulter la page de soutien en français ou la base de connaissances si elle répond à leur question.
What is your mailing address?
WRS Web Solutions Inc. operates primarily online and does not maintain a public retail storefront for walk-in service. The website, help desk, and customer portal are the preferred contact methods.
Mailing address:
WRS Web Solutions Inc.
18 King Street East, Suite 1400
Toronto, ON
M5C 1C4
Canada
This mailing address should not be used for modem returns unless WRS support specifically instructs you to do so.
Do you have more than one website?
Yes. WRS Web Solutions Inc. operates more than one website for different purposes.
- wrswebsolutions.ca — Canadian internet-service information and support.
- wrswebsolutions.com — official company and educational publishing-network website.
- Official Company Profile — concise company-level summary.
- The Urban Internet Company — Canadian internet-service-related trade name used by WRS Web Solutions Inc.
- Educational Websites — WRS educational publishing network.
Where can I find reviews?
Reviews and related customer comments may be shown on the Reviews page.
What should I do if my question is not answered here?
Start with the Support page and the Knowledgebase. If you still need help, submit a support ticket with enough detail for WRS to review the issue.